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CRANE AEROSPACE & ELECTRONICS
www.craneae.com
ELDEC
16700 - 13th Avenue West
Lynnwood, WA 98037-8503
425.743.1313
HYDRO-AIRE
3000 Winona Avenue
Burbank, CA 91504-2540
818.526.2600
LEAR ROMEC
241 South Abbe Road
Elyria, OH 44035-6239
440.323.3211
P.L. PORTER
3000 Winona Avenue
Burbank, CA 91504-2540
818.526.2600
Page 1 Page 1
Table of Contents
Section Page
Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Corporate Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
AOG Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Spare Parts Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Spare Parts Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Repair Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Repair Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Repair Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Repair Station Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Repair Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Repair Station Customer Service . . . . . . . . . . . . . . . . . . . 15
Repair Station Customer Service. . . . . . . . . . . . . . . . . . . . 16
Repair Station Customer Service. . . . . . . . . . . . . . . . . . . . 17
Product Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Shipping Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Technical Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Product Support Business Management . . . . . . . . . . . . . 22
Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
eBusiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Key Contacts Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Key Contacts Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Copyright© 2016
Crane Aerospace & Electronics. All rights reserved.
Last updated: Sep. 21, 2016
Page 2 Page 2
Corporate Information
Crane Co.
Crane Aerospace & Electronics is a segment of Crane Co., a diversified
manufacturer of engineered industrial products with operations worldwide. As part of Crane Co., Crane Aerospace & Electronics has the
resources and support of a large company, while being able to maintain
the individualized customer service of a smaller company.
Crane Aerospace & Electronics
Crane Aerospace & Electronics brings together industry leaders –
ELDEC, ELDEC France, Hydro-Aire, Interpoint, Lear Romec, P.L. Porter,
and Signal Technology – to give you one integrated source for sensing
systems, braking systems, electrical power systems and more. You’ll find
Crane Aerospace & Electronics equipment in some of the toughest aircraft
environments, from engines to landing gear. Our products are in use on
almost all U.S. and European aircraft where performance under severe
conditions is an absolute necessity.
Crane Aerospace & Electronics companies are known for their technical
strength, proven product reliability, innovative solutions and overall
value. Each company is ISO9000 or AS9100 certified and committed to
world-class processes. From application engineering, through design
and manufacturing, Crane Aerospace & Electronics offers a comprehensive approach to product specification, design certification and service.
Aerospace Group Headquarters and Subsidiaries
Information herein is subject to change.
Please see our web site for the latest information.
www.craneae.com
Aerospace Group Headquarters
(Burbank, CA)
ELDEC
(Lynnwood, WA)
Hydro-Aire
(Burbank, CA)
Lear Romec
(Elyria, OH)
ELDEC France
(Lyon)
P.L. Porter
(Burbank, CA)
Page 3 Page 3
Product Support
Introduction
You can depend on the Aerospace Group of Crane Aerospace & Electronics for in-service support. Our extensive product support program is
implemented at facilities worldwide, with a high-caliber staff that is
focused on the needs of the airline industry.
All business contracts, spares and repair sales agreements, and field service needs are managed through the Aerospace Group’s Product Support team. Your representatives for each of the company product lines
are provided in this guidebook.
Long-term support agreements, exchange programs, and spares leasing
are provided as a normal course of product support. We strive for custom, value-added support programs that make us faster and easier to do
business with.
Our Organization
The Product Support organization coordinates overall technical support
and business activity with airlines and other aftermarket customers. We
offer a range of customized support services for the operators of Business, Regional, Transport and Cargo aircraft.
Our goals are to:
 Achieve 100% ontime repair turnaround time to our promised date
 Meet or exceed industry standards for responsiveness
 Meet terms of OEM product support agreements
 Provide proactive field applications engineering services
 Deliver World Class repair services, spares sales, retrofit and upgrade
marketing services, to enhance the value of products to its customers
 Deliver high quality and timely technical publications
Group Vice President – Aftermarket Services
Brian Barrett
818.526.5739
brian.barrett@craneae.com
Page 4 Page 4
Product Support
Aviation Conference Participation
Aerospace Group Product Support representatives support all ATA and
General Aviation Maintenance/Operator Conferences. We feel this direct
participation is vital for a company that seeks to do our best to assist our
customers in the prevention and rapid resolution of operational and
maintenance problems.
Product Improvement
The knowledge gained through customer visitation, maintenance conference attendance, and in-house evaluation of returned products enables
the Aerospace Group to identify areas where product improvement is
necessary.
Our Products
Crane Aerospace & Electronics products on which we provide technical
support are:
 Airweighs
 Battery Chargers
 Brake Controls
 Electrical Power Management
and Distribution
 Engine Diagnostic System
 Fuel Boost Pumps
 Fuel Transfer Pumps
 Fuel Flow Transmitters
 Fuel Flow Electronics Units
 Fuel Flow Indicators
 Fuel Gauging Systems
 Fuel Jettison Pumps
 Hand Pumps and Check Valves
 Hydraulics
 Inverters
 Light Dimmers
 Lube and Scavenge Pumps
 Pressure Sensors
 Proximity Sensing Electronics Units
 Proximity Sensors
 Proximity Switches
 Seat Electrical Actuation Systems
 Seat Position Controls
 Tire Pressure Monitoring (SmartStem)
 Transformer Rectifier Units
Page 5 Page 5
AOG Support
AOG Requests
Crane Aerospace & Electronics will advise action taken, respond within
4 hours of request, or respond as required per contractual agreements.
For 24-hour a day AOG support, call the numbers listed below:
Please have the following information available for an AOG request:
 Name
 Company
 Phone and Fax Numbers
 City, State, Country
 Aircraft Tail Number
 CAGE Code on the Product
 Part Number
 New order or warranty/repair?
 Part is already at our site or on its way?
 PO Number
 Ship To Address
 Preferred Carrier, and authorization for alternative express
shipping
 If new order – Quantity and Date required
 Is FAA 8130 tag required?
 If warranty and repair – Serial Number, Date shipped
and How (air waybill and carrier if known)
Site CAGE Business Hours After Hours
SITA/
ARINC
ELDEC 08748 425.743.8100 425.743.8100 SEAECCR
ELDEC
France
F9763
33.01.49.75.45.69 or 73
33.472.81.42.06.
33.01.49.75.45.69 -
Hydro-Aire 81982 818.526.2500 818.526.2600 BURHYXD
Lear Romec 51663 440.323.3211 440.323.3211 CLELRXD
P.L. Porter 02953 818.526.2500 818.526.2600 VNYOOXD
Page 6 Page 6
Technical Assistance
Overview
The Aerospace Group Field Applications Engineers provide customer
technical assistance for all products. These engineers maintain close
communications with the airlines and OEMs to promote a high degree of
customer satisfaction.
Applications Engineers systematically support airlines, worldwide,
through the following services:
 Technical Visits
 Operator Conferences
 Industry Conferences
 Answers to customer-specific technical requests
 Scheduled Training Sessions
Our goal is to resolve any technical inquiries within 14 days or less.
Submit Technical Inquiries Online
Crane Aerospace & Electronics offers an internet resource to our airline
and OEM customers, to assist in the support of our products. With SupportWeb, you can search for information that may answer your question,
submit technical questions, review what you have submitted, and view
the answers from our field applications engineers. This interactive question-and-answer tracking tool is for use by airline maintenance personnel that need assistance from our field applications engineers.
SupportWeb is at
http://www.craneae.com/AftermarketSupport/AftermarketSupport.aspx
Page 7 Page 7
Technical Assistance
Field Service Contact
Our contacts for technical issues are shown below.
ELDEC
Nancy Merrill
425.743-8272
nancy.merrill
@craneae.com
ELDEC
David Silovich
425.743-8553
david.silovich
@craneae.com
Hydro-Aire
Jeremy Sturdy
818.526.5714
jeremy.sturdy
@craneae.com
Hydro-Aire
Jared Bigcraft
818.526.526-5731
jared.bigcraft
@craneae.com
Lear Romec
Doug Wright
440.326.5591
doug.wright
@craneae.com
Lear Romec
John Desmone
440.284.5479
john.desmone
@craneae.com
PL Porter
Asia Pacific
Nordin Hashim
+65.96512545
nordin.hashim
@craneae.com
L Porter
Europe & Russia
David McClean
44.7899.918.407
david.mcclean
@craneae.com
PL Porter
Middle East & Africa
Moatasem Aiyad
+971.50.11.945.11
moatasem.aiyad
@craneae.com
PL Porter
North & South America
David Allison
818.450.4365
david.allison
@craneae.com
Page 8 Page 8
Spare Parts Sales
Overview
Crane Aerospace & Electronics is dedicated to assuring the accuracy and
timely delivery of every order. With highly trained and skilled Customer
Account Specialists, we ensure personal, consistent service. We are committed to being the industry leader in customer service.
Spare Parts Price Catalog (for Airlines)
Our Spare Parts Price Catalog is available online to authorized airlines
and OEM customers. To request login credentials, please submit a registration form at www.craneae.com/Catalog.
Spares Information Online (iStore)
The Crane Aerospace & Electronics web sites allow our customers to
place Requests for Quotes, place orders for spare parts, check order status, and check price and availability. Please register at www.craneae.com/
Catalog for access to iStore.
Purchasing Spare Parts
Spare parts may be purchased online, by telephone (written confirmation is required), fax, SPEC2000, email, or letter. Purchase Orders should
specify the PO number, part number, nomenclature, quantity, requested
ship date, ship to address, billing address, method of shipment and
price, if available. Requests for FAA 8130 tags must be received with the
PO; other requirements may apply. PO acknowledgments are only sent
where an exception is taken to the part number, delivery date, price or
any other area of difference.
Requests for Quotes, Price & Availability
Upon request, Crane Aerospace & Electronics will provide price and
availability quotations for spare parts not listed in the spare parts catalogs. Crane Aerospace & Electronics will respond to customer requests
for price and delivery quotations within five business days. If required,
quotations will be provided on an expedited basis; please note “Expedite” on your incoming request to assure priority status.
Provisioning Inventory
Crane Aerospace & Electronics maintains provisioning inventory in support of field spare parts requirements, as well as for its own internal
repair and overhaul facilities. This provisioning inventory includes
detail component parts, new end item assemblies and some overhauled
exchange assemblies. In addition, Provisioning support has access to
production stock when required.
Page 9 Page 9
Spare Parts Sales
Priority Orders
For an airline or operator that requires parts in less than normal re-order
lead times, we will advise action taken on priority orders as follows:
Expedite
Part(s) required in less than normal lead time ................within 7 days
Critical
Imminent AOG or shop work stoppage.......................within 24 hours
AOG
Aircraft grounded by part(s) requirements ...................within 4 hours
Note: Items required for a grounded aircraft will have an AOG label
affixed to the shipping container to facilitate immediate location in your
receiving area.
Spare Parts Sales Contacts
ELDEC
Tel: 425.743.8307
Fax: 425.787.1426
16700 13th Ave West
Lynnwood, WA 98037-8503
Crane-Eldec.Spares@craneae.com
Hydro-Aire, PL Porter
Commercial Spares Team
3000 Winona Avenue
Burbank, CA 91504-2540
CommSpares@craneae.com
Domestic Customers (within U.S.)
Telephone: 888.236.5165
Fax: 888.236.5166
International Customers
Telephone: 818.526.2500
Fax: 818.526.2658
Lear Romec
241 South Abbe Rd.
Elyria, OH 44035-6239
Telephone: 440.323.3211
Fax: 440.284.0221
craneelyriaspares@craneae.com
ELDEC France Products
Patricia Jouvenceau
Telephone: 33.4.7826.1010
Fax: 33.4.7237.7230
patricia.jouvenceau@craneae.com.fr
Page 10 Page 10
Repair Stations
Each Crane Aerospace & Electronics site has an on-site repair station
where all products designed and manufactured by that site can be tested,
inspected, repaired, overhauled or upgraded. The Repair Station certification numbers are listed below.
Additional information about the Repair Stations is listed below:
 FAA form 8130-3, equal to EASA Form One, provided
as required
 Failure Analysis and trending data kept on record and
reviewed regularly
 Calibration Certifications Traceable to N.I.S.T.
The Crane Aerospace & Electronics Customer Services Team offers worldclass support to reduce your cost of operation and help keep your aircraft
flying safely. Virtually all major aircraft models, including those manufactured by Boeing, Airbus, Bombardier and Embraer, fly with Crane Aerospace & Electronics aftermarket components on board.
Site FAA EASA CAAC
ELDEC
Lynnwood
AG4RO49M EASA.145.5067
CCAR 145
component maintenance:
F5363
ELDEC
France
L82Y367Y FR.145.249 TCCA 810-04
Hydro-Aire/
PL Porter
Burbank
QD3R785L EASA.145.4560 –
Lear Romec
Elyria
C7CR238J EASA.145.4357 –
Page 11 Page 11
Repair Stations
Service that meets your needs
Your service requirements are extremely important to us. Crane strives to
ensure that operators receive best-in-class sup-port any time their Crane
components require service. Our frontline employees are trained to provide product support throughout the life-cycle of our units. Our service
facilities are tightly integrated and co-located with the OEM engineers
who design our products, the field service engineers who track their reliability and the Technical Publications writers who create and maintain the
Component Maintenance Manuals used to support them.
We'll ensure that you have the support you need to keep your Crane components flying. From the time your new aircraft is delivered until the time
you retire it, we'll be there with you.
When you take advantage of Crane's Aftermarket Solutions you can
depend on:
 Repair of electronics units with 10 days or less turn-around-times
on 97% of orders processed
 New Aircraft/Engine Entry Into Service (EIS) Support
 Rogue unit identification and resolution processing
 24-hour AOG support hotline
 Next Day availability of spares from our distribution warehouses
 Interactive question/answers available online through SupportWeb
 Flight Safety Investigations
 Root Cause Investigations/Technical Problem Solving
 Field Service Engineering Reliability Trending
 Operator & OEM Technical Training
 Proactive Voice of the Customer (VOC) monitoring to ensure that
your feedback is heard, tracked and used to continually improve
your service experience. Provide feedback to our VOC analysts
and management team any time at: www.craneae.com/ContactUs/VoiceofCustomer.aspx.
Page 12 Page 12
Repair Stations
Turnaround Times That Meet Your Schedule
OEM product support agreements guarantee fast repair turnaround
times. With or without those agreements, Crane has a vested interest in
ensuring that you are completely satisfied with our service. As an OEM,
our ability to put new product on new airplanes is heavily dependent on
the reputation that we maintain in the industry. AOG inventory, as well
as rotable and exchange pools, are available to support time-critical
requirements and reduce turn-around-times. Crane has also partnered
with UPS Logistics to place advanced exchange stock in locations close
to our customers.
The Best Options For Your Maintenance Budget
Our material planners research the spares market to ensure that Crane
remains competitive in the serviceable unit market. If you ever feel that
you can get a better deal somewhere else on a comparable part or service, Crane will work with you to ensure you are being offered the best
value for your maintenance budget. Whether it is volume discounts for
returning customers; fleet upgrade, modification or retrofit programs; or
a simple repair, upgrade, or exchange, Crane gives you options so you
can make informed decisions about how to spend your maintenance dollars.
Page 13 Page 13
Repair Station Locations
United States
ELDEC products Lynnwood, Washington, near Seattle
Hydro-Aire products Burbank California, near Los Angeles
Lear Romec products Elyria Ohio, near Cleveland
P.L. Porter Products Burbank California, near Los Angeles
International Repair Stations
Bron France, near Lyon France
ELDEC France has developed repair capabilities for some of the products manufactured by U.S.-based Crane Aerospace & Electronics companies. Please contact ELDEC France for an updated list of capabilities.
Authorized Repair Stations
Fuel Pumps, Engine Fuel Flowmeters, Brake Control Wheel Speed Transducers and Control Valves:
Guangzhou Aircraft Maintenance Engineering Co., Ltd (GAMECO)
Heng Shi Road, North Area
Baiyun International Airport
Guangzhou 510470
P.R. China
Contact:
wulf@gameco.com.cn
86.20.86.12.10.35
ELDEC Fuel Flow products:
Paris France
EADS SECA
1 boulevard du 19 Mars 1962
BP 50064
F-95503 Gonesse Cedex
Contact:
jean.paris@seca.eads.net
33.1.30.18.54.12
33.1.30.18.54.90
Page 14 Page 14
Repair Charges
Standard Repair Prices
Crane Aerospace & Electronics uses a flat fee standard repair charge and
test-recertification charge for many Crane Aerospace & Electronics products. This flat fee will be quoted upon receipt of the repair item at Crane
Aerospace & Electronics. Please provide authorization to proceed as
soon as possible to minimize turn times. Our on-time delivery does not
include customer approval time.
 Parts returned to Crane Aerospace & Electronics without purchase
order coverage will be held for 30 days, and may be returned at
customer expense, if no purchase order is received.
 Crane Aerospace & Electronics will notify you that certain nonrepairable products are candidates to be scrapped.
Repair Agreements
Crane Aerospace & Electronics promotes the use of long-term negotiated
pricing, thereby eliminating the need for repair price quotation and customer authorization on every action. Contact your Repair Station Customer Account Administrator for more information.
Modification Support and Pricing
Crane Aerospace & Electronics quotes modifications as follows:
 Turn-around times on program modifications are established in
advance through the airframe engine manufacturer.
 Turn-around time on minor optional modifications is subject to
part availability. Call for details.
 Purchase orders for cost of chargeable modification must be provided with hardware to be modified.
 The unit to be returned for modification must be a serviceable unit.
Separate charges will be accrued to bring the unit to a serviceable
condition that meets Crane Aerospace & Electronics specifications
before performing the modification.
Page 15 Page 15
Repair Station Customer Service
Repair Station Customer Account Administrator Contacts
Our Repair Customer Account Administrators are listed below or on the
pages that follow.
Lynnwood (ELDEC)
Kelly Clark
425.743.8622
kelly.clark@craneae.com
Lynnwood (ELDEC)
William McManus
425.743.8151
william.mcmanus@craneae.com
Lynnwood (ELDEC
Maria Pederson
425.743.8202
maria.pederson@craneae.com
Lynnwood (ELDEC
Mandeep Singh
425.743.4223
mandeep.singh@craneae.com
ELDEC Repair Station
Phone: 425.743.8255
Fax: 425.787.4223
eldecrepairadmin@craneae.com
ELDEC France
Patricia Jouvenceau
33.4.7826.1010
Fax: 33.4.7237.7230
patricia.jouvenceau@craneae.com.fr
Page 16 Page 16
Repair Station Customer Service
Repair Station Customer Administration Contacts
Hydro-Aire
Sylvia Ascencio
818.526.2286
Fax: 818.526.2560
sylvia.ascencio@craneae.com
Hydro-Aire
Jennifer Boonkokua
818.526.2672
Fax: 818.526.2560
jennifer.boonkokua@craneae.com
Hydro-Aire
Maurice Stephens
818.526.2605
Fax: 818.847.2917
maurice.stephens@craneae.com
Hydro-Aire
Anthony Noriega
818.526.2458
Fax: 818.526.2560
anthony.noriega@craneae.com
Hydro-Aire
Isaac Perla
818.526.2206
Fax: 818.526.2560
isaac.perla@craneae.com
Hydro-Aire
Luis Rodriquez
818.526.2253
Fax: 818.526.2560
luis.rodriquez@craneae.com
Lear Romec
Connie Sanders
440.284.5484
Fax: 440.323.5185
connie.sanders@craneae.com
Lear Romec
Josh Bolen
440.284.5438
Fax: 440.323.5185
josh.bolen@craneae.com
Page 17 Page 17
Repair Station Customer Service
Repair Station Management
Lynnwood (ELDEC)
Steve Peterson
Aftermarket Value Stream Manager
425.743.8403
steve.peterson@craneae.com
Lynnwood (ELDEC)
Darrell Snyder
Supervisor: Customer Service
425.743.8147
darrell.snyder@craneae.com
Lynnwood (ELDEC)
Ismail Mahama
Supervisor: Repair Station (1st Shift)
425.743.8342
ismail.mahama@craneae.com
Lynnwood (ELDEC)
Jeb Carico
Supervisor: Repair Station (2nd Shift)
425.743.8135
jeb.carico@craneae.com
Lyon (ELDEC France)
Patricia Jouvenceau
Customer Services Manager
33.4.7826.1010
Fax: 33.4.7237.7230
patricia.jouvenceau@craneae.com.fr
Burbank (Hydro-Aire, PL Porter)
Nancy Pinkston
Aftermarket Value Stream Manager
818.526.2586
nancy.pinkston@craneae.com
Burbank (Hydro-Aire, PL Porter)
David Bonelli
Supervisor: Customer Administration
818.526.2204
Fax: 818.526.2560
david.bonelli@craneae.com
Burbank (Hydro-Aire, PL Porter)
Eder Villalbazo
Supervisor: Repair Station
818.526.2262
Fax: 818.526.2560
eder.villalbazo@craneae.com.fr
Elyria (Lear Romec)
Ira Maggard
Aftermarket Value Stream Manager
440.326-5506
ira.maggard@craneae.com
Page 18 Page 18
Product Returns
General
To assist Crane Aerospace & Electronics in processing your returns, all
returned goods should include paperwork that clearly indicates:
 Reason for return, including PIREPs (where applicable)
 Repair purchase order number
 Correspondence reference numbers
 The unit is a warranty or repair return
 Time Since Overhaul and Time Since New
Crane Aerospace & Electronics reserves the right to refuse any returned
parts that:
 Do not have a Return Material Authorization (RMA)
(Hydro-Aire parts only)
 Do not include bill of lading, original packaging and documents
 Are received after 30 days from original invoice date
Return Material Authorization (RMA)
When returning a part for credit or repair, please see our web site for an
RMA form, or call us for an RMA number to ensure prompt and efficient
handling of your returned item (Hydro-Aire parts only).
Warranty Returns
The return of parts that do not conform to specification during the warranty period should:
 Identify the reason for rejection
 Be returned via standard freight
 Identify the aircraft fuselage or tail number, the make, and the flying
time (time since new) on the part(s)
 For engine component removals, identify the Engine Serial Number
(ESN) and the engine/component flight hours (time since new).
Parts Not Under Warranty
The return of parts for test, inspection, repair, overhaul, or modification
should include a repair purchase order and identify the reason for return.
A copy of the repair purchase order should accompany the shipment.
Turn-around Time on Commercial Product Repairs
Scheduled turn-around time is 10 calendar days (or less) for avionics and
14 days (or less) for mechanical products, or as agreed with the customer.
The TAT time is based on the later of:
 Date of receipt of hardware, or
 Date that authorization to proceed is received (TAT does not include
time for customer approval)
Purchased Part Returns
Parts purchased from Crane Aerospace & Electronics may be returned
within 30 days for any of the following reasons:
 Overshipments—Quantity of parts received is in excess of quantity
specified on the purchase order
 Wrong Part Number—Receipt of parts different from those specified on
the purchase order (when Crane Aerospace & Electronics has not notified the customer in writing that the part received is a substitute
replacement for the ordered part)
Page 19 Page 19
Shipping Addresses
ELDEC Products
Hydro-Aire Products
Lear Romec Products
P.L. Porter Products
Repairs
Attn: Repair Station
Crane Aerospace & Electronics
16700 13th Avenue West
Lynnwood, WA 98037-8503
General
Crane Aerospace & Electronics
ELDEC Corporation
16700 13th Avenue West
Lynnwood, WA 98037-8503
Crane Aerospace & Electronics
ELDEC France
18, Rue du 35ième
Régiment d’Aviation
69500 BRON
France
Repairs
Attn: Repair Station
Crane Aerospace & Electronics
3000 Winona Avenue
Burbank, CA 91504-2540
General
Crane Aerospace & Electronics
3000 Winona Avenue
Burbank, CA 91504-2540
Repairs
Attn: Repair Station
Crane Aerospace & Electronics
241 South Abbe Road
Elyria, Ohio 44035-6239
General
Crane Aerospace & Electronics
241 South Abbe Road
Elyria, Ohio 44035-6239
Repairs
Attn: Repair Station
Crane Aerospace & Electronics
3000 Winona Avenue
Burbank, CA 91504-2540
General
Crane Aerospace & Electronics
3000 Winona Avenue
Burbank, CA 91504-2540
Page 20 Page 20
Technical Publications
Overview
The Technical Publications group writes and distributes Component
Maintenance Manuals and other related technical documentation. The
group consists of highly skilled technical writers using the latest in computerized document-processing hardware and software. The Technical
Publications group also publishes Provisioning files, Service Bulletins
and Service Letters.
Publications Index
A list of the current revisions of all technical manuals is provided to
approved airline operators at no charge. This index is available for purchase by other approved customers. For more information, see our web
site or contact our distribution coordinators at the numbers below.
Ordering Publications
Crane Aerospace & Electronics distributes Component Maintenance
Manuals, Service Bulletins and Service Letters to approved airline operators at no charge. To order, please see the applicable web site or contact
the distribution coordinators at the numbers below.
ELDEC, Lear Romec, P.L. Porter
Linda Monzel
425.743.8662
Fax: 425.743.8113
linda.monzel@craneae.com
Hydro-Aire
Terri Cobal
818.526.2559
Fax: 818.842.6117
terri.cobal@craneae.com
Page 21 Page 21
Training
Overview
Crane Aerospace & Electronics provides shop and line level training for
all products; both in-house and field training programs are available. All
training includes theory, operation, servicing, troubleshooting, and
maintenance of our products. Training programs use video, graphic aids,
and handbooks, coupled with hands-on experience. Training is generally
conducted at the manufacturing sites, where the full facilities of engineering and manufacturing are available to the trainees.
Training at our facilities is generally free of charge, whereas field training
on-site can be arranged (please contact us for terms and conditions).
Training programs are typically customized for each customer, and
include:
 Planning
 Operation
 Repair and Overhaul
 Reference Material
 Applicable Component Maintenance Manuals
 Other Technical Data
 Special Support Equipment Information
Requests for Training
To arrange for product training, please contact the applicable site below:
Site Contact
Telephone/
email
ELDEC Nancy Merrill
425-743-8272
nancy.merrill@craneae.com
Hydro-Aire Brian Ramsey
818.526.2495
brian.ramsey@craneae.com
Lear Romec Doug Wright
440.326.5591
doug.wright@craneae.com
P.L. Porter Matt Craney
818.526.2417
matt.craney@craneae.com
Page 22 Page 22
Product Support Business Management
Product Support Managers
ELDEC
Product Support Manager
Flight Safety & FDR Analysis
Greg Jones
425.743-8473
gregory.jones@craneae.com
Hydro-Aire
Product Support Manager
Brian Ramsey
818.526.2495
brian.ramsey@craneae.com
Lear Romec
Product Support Manager
Jim Nolish
440.284.5431
jim.nolish@craneae.com
PL Porter
Product Support Manager
Matt Craney
818.526.2417
thomas.craney@craneae.com
ELDEC France
Patricia Jouvenceau
Customer Services Manager
33.4.7826.1010
Fax: 33.4.7237.7230
patricia.jouvenceau@craneae.com.fr
Page 23 Page 23
Voice of the Customer
Crane Aerospace & Electronics brand promise is to be a respected, innovative Aerospace Company worthy of our heritage, employees, customers and share holders.
Our on-going mission is to improve our Excellence in Execution, ensure
we invest in the right new programs to support the shape and growth of
the Aerospace industry and meet our customer’s needs.
Our intention is to be in a position of clarity to allow us to adapt early to
the market changes, and most importantly continue to bring value and
satisfaction to our customers
Our mission will be realized through core values – and doing things the
“Crane Way” where respect, trust, transparency and teamwork are a
given.
It is our goal to be “your first choice partner for the provision of reliable
Aerospace Products and Solutions worldwide.”
Therefore, we are particularly interested to find out how we are serving
your organization and supporting your business needs, so that we can
improve wherever possible.
In order to do this we have a VOC Team led by Denise White, Analyst
VOC, Demand Management.
You can find the Link to Crane Aerospace & Electronics’ Online survey
at www.craneae.com/ContactUs/VoiceOfCustomer.aspx or at the www.craneae.com Home page under “Your feedback is important to us. Tell Us
How We Are Doing.”
Thank you from Crane Aerospace & Electronics!
Denise White
425.743.8304
denise.white@craneae.com
Page 24 Page 24
eBusiness
Web Sites
Crane Aerospace & Electronics is committed to providing new communications channels with our customers. Our web sites use the latest internet technology to give our customers access to:
 Order Status (Spares and Repairs)
 Order Placement
 Product Support/Customer Service
 Repair & Overhaul Returns
For more information and links to the specific site’s eCommerce pages,
go to www.craneae.com/CS.
SupportWeb is another internet resource for our airline and OEM customers. With Support Web, you can search for technical information,
submit technical questions, review what you have submitted, and view
the answers from our field applications engineers. For more information,
go to www.craneae.com/SupportWeb.
Electronic Data Interchange
Crane Aerospace & Electronics uses EDI systems in Spec2000, X.12 and
EDIFACT protocols. Our SITA/ARINC information is shown below:
eBusiness Contact
For additional information about our eBusiness initiatives, please contact:
Site CAGE
SITA/
ARINC
ELDEC 08748 SEAECCR
Hydro-Aire 81982 BURHYXD
Lear Romec 51663 CLELRXD
PL Porter 02953 VNYOOXD
eBusiness Leader
Al Miller
425.743.8482
al.miller@craneae.com
Page 25 Page 25
Warranty
General
Crane Aerospace & Electronics warrants that all articles furnished,
repaired, modified, or overhauled will conform to the applicable specifications and drawings, and be free from defects in material and workmanship. The obligation of Crane Aerospace & Electronics under this
warranty, however, is limited to repairing or, at our option, replacing any
articles or parts that are returned, transportation prepaid to the factory
by the Customer, subject to the provisions of the applicable program
warranties.
Crane Aerospace & Electronics supports aircraft operators with spares
and technical support as specified in the OEM Product Support Agreements. Crane Aerospace & Electronics makes every effort to support all
of its products for as long as the products remain in commercial revenue
air service.
Crane Aerospace & Electronics Warranty Reimbursement Program
allows customers to make repairs, corrections and modifications to
Crane Aerospace & Electronics equipment during the Warranty Period
in situations where the return of the product to a Crane Aerospace &
Electronics authorized repair center is not feasible. Reimbursement will
not be made to second or third party facilities.
A customer claim for reimbursement must be submitted to Crane Aerospace & Electronics within 90 days of completing repair or approved
modification. Parts removed under warranty must be held for 60 days
for optional inspection and quality audit by Crane Aerospace & Electronics.
For further information on warranties, please contact your appropriate
Repair and Overhaul Customer Service representative.
Non-Liability
Crane Aerospace & Electronics Corporation is not liable for defects or
failures because of negligence, unauthorized repair, malfunctions or failure, when the operating, maintenance or overhaul manual or related
instructions have not been followed.
Please see your individual Repair and Overhaul Administrator for
details.
Page 26 Page 26
Key Contacts Summary
AOG Requests
ELDEC..........................................425.743.8100
ELDEC France..........................33.1.4975.4573
Hydro-Aire
Business Hours........................818.526.2500
After Hours..............................818.526.2600
Lear Romec..................................440.323.3211
PL Porter
Business Hours........................818.526.2500
After Hours..............................818.526.2600
Flight Safety Investigations
ELDEC:
Greg Jones ............................425.743.8473
Hydro-Aire:
Brian Ramsey.......................818.526.2495
Lear Romec:
Doug Wright ........................440.326.5591
Product Support Business
Management
Product Support Managers
Matt Craney ............................ 818.526.2417
Greg Jones ............................... 425.743-8473
Patricia Jouvenceau .............33.4.7826.1010
Jim Nolish ................................440.284.5431
Brian Ramsey...........................818.526.2495
Repair Station Customer Service
Repair and Overhaul Management
David Bonelli ...........................818.526.2204
Jeb Carico ................................425-743-8135
Steve Peterson .........................425.743.8403
Nancy Pinkston.......................818.526.2586
Ira Maggard .............................440.326.5506
Ismail Mahama........................425.743.8342
Patricia Jouvenceau .............33.4.7826.1010
Darrell Snyder ........................425-743-8147
Eder Villalbazo ........................818.526.2262
Group VP – Aftermarket Services
Brian Barrett.............................818.526.5739
ELDEC Team:
Kelly Clark ...............................425.743.8622
William McManus ..................425.743.8151
Maria Pederson .......................425.743.8202
Mandeep Singh ...................... 425.743-4223
Hydro-Aire:
Sylvia Ascencio .......................818.526.2286
Jennifer Boonkokua ................818.526.2672
Anthony Noriega ....................818.526.2458
Maurice Stephens....................818.526.2605
Isaac Perla ................................818.526.2206
Luis Rodriquez........................818.526.2253
Lear Romec:
Connie Sanders .......................440.284.5484
Josh Bolen.................................440.284.5438
Spare Parts Sales
ELDEC
...................................................425.743.8307
Hydro-Aire, PL Porter
.......................888.236.5165 or 818.526.2500
Lear Romec
...................................................440.323.3211
ELDEC France Products
Patricia Jouvenceau .............33.4.7826.1010
Page 27 Page 27
Key Contacts Summary
Technical Assistance
ELDEC:
Nancy Merrill ..........................425.743.8272
David Silovich .........................425.743.8553
Hydro-Aire:
Jeremy Sturdy..........................818.526.5714
Jared Bigcraft ...........................818.526.5731
Lear Romec:
Doug Wright ............................440.326.5591
John Desmone .........................440.284.5479
P.L. Porter:
Nordin Hashim ...................... -65.96512545
David McClean...................44.7899.918.407
MoatasemAiyad..............+971.50.11.945.11
David Allison...........................818.450.4365
Technical Publications
ELDEC, Lear Romec, P.L. Porter:
Linda Monzel ..........................425.743.8662
Hydro-Aire:
Terri Cobal................................818.526.2559
Page 28 Page 28
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CRANE AEROSPACE & ELECTRONICS
www.craneae.com
ELDEC
16700 - 13th Avenue West
Lynnwood, WA 98037-8503
425.743.1313
HYDRO-AIRE
3000 Winona Avenue
Burbank, CA 91504-2540
818.526.2600
LEAR ROMEC
241 South Abbe Road
Elyria, OH 44035-6239
440.323.3211
P.L. PORTER
3000 Winona Avenue
Burbank, CA 91504-2540
818.526.2600

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