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2 No. 31251 GOVERNMENT GAZElTE, 18 JULY 2008
Company Name
- -- 1 Gazette No. I Date I Page No.
Commission for Conciliation, Mediation & Arbitration 31 251 18-07-2008 3
STAATSKOERANT, 18 JULIE 2008 No. 31251 3
4 No. 31251 GOVERNMENT GAZETTE, 1 8 JULY 2008
CCMA Manual: PAlA -Operations 8 Information - July 2008
SECTION 14 MANUAL FOR THE COMMISSION FOR CONCILIATION,
MEDIATION AND ARBITRATION
CONTENTS
A. PARTICULARS IN TERMS OF SECTION 14
1. The functions and the structure of the Commission for Conciliation Mediation and Arbitration [Section 14 (l)(a)]
(a) What is the CCMA
(b) Functions of the CCMA
(c) A schematic diagram of the structure of the CCMA
(d) Structure of the CCMA
2. Contact details [Section 14(l)(b)]
Information officer I deputy information officer and contact details
3. Access to the records held by the CCMA [Section 14(l)(d)]
(a) Automatic disclosures [Section 14(l)(e)]
(b) Records that may be requested [Section 14(l)(d)]
(c) The request procedures
4. Services available [Section l4(l)(f)]
(a) Nature of the services
(b) How to gain access to these services
5. Arrangement allowing for public participation [Section 14(1)(g)]
6. The remedies available if the provisions of this Act are not complied with [Section 14(1) (h)]
7. Other information as prescribed in terms of the Act [Section 14(l)(i)]
8. Updating of the manual [Section 14(2)]
9. Availability of the manual [Section 14(3)]
10. Request to the Minister of Justice and Constitutional Development for the compilation of one manual [Section
14(4)(a) and Section 14(4)(b)j
11. Exemption by the Minister of Justice and Constitutional Development from any provision of the section for a
determined period [Section 14 (5)j
B. PRESCRIBED FEES FOR THE PUBLIC BODIES
C. PRESCRIBED FORMS FOR ACCESS TO A RECORD OF PUBUC BODY
STAATSKOERANT, 18 JULIE 2008 No. 31251 5
CCMA Manual: PAlA -Operations 8 Information - July 2008
A. PARTICULARS IN TERMS OF SECTlON 14
1. The functions and the structure of the Commission for Conciliation. Mediation and Arbitration [Section l4( l ) (a)]
(a) What is the CCMA?
The Commission for Conciliation, Mediation and Arbitration (CCMA) is a dispute resolution body established in terms of
the Labour Relations Act, No. 66 of 1995. The Commission is independent of the State, any political party, trade union,
employer, employers' organisation, and federation of trade unions or federation of employers' organisations.
The Governing Body is the supreme policy-making body of the CCMA. The tripartite structure is made up of:
Three State representatives,
Three representatives of organised labour,
Three representatives from organised business,
A chairperson; (all of whom are nominated by NEDLAC), and
The Director of the CCMA (who is nominated by the Governing Body).
Vision
To promote social justice and economic growth, with the social partners, by transforming relations in the labour market.
This will be achieved by delivering high quality, low cost dispute resolution and prevention service.
Mission Statement
For ourselves, we hold dear professionalism, integrity and service and the value of sharing trustworthy relationships.
For the CCMA, we hold ourselves accountable for sustaining our vibrant diverse community, united by a thirst for
learning and strengthened by self-discipline.
For the public, we hold fast to our commitment to transforming labour relations by resolving disputes fairly and sharing
our knowledge widely.
For Africa, we hold high the ideas of equity, social justice and shared prosperity.
(b) Functions of the CCMA
The CCMA will:
Conciliate disputes,
Arbitrate disputes that remain unresolved after conciliation,
Facilitate the establishment of workplace forums and statutory councils,
Compile and publish information and statistics about its activities, and
Consider applications for accreditation and subsidy by Bargaining Councils and private agencies.
The CCMA may:
Supervise ballots for unions and employers' organisations,
Provide training and advice on - the establishment of collective bargaining structures, workplace restructuring,
consultation processes, termination of employment, employment equity programmes and dispute prevention.
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STAATSKOERANT, 18 JULIE 2008 No. 31251 7
PROVINCIAL CONVENING SENIOR COMMISSIONERS
Eastern Cape Provincial Office:
Free State:
Gauteng (Johannesburg):
Gauteng (Pretoria)
KwaZulu Natal Provincial Office:
Limpopo Provincial Office:
Mpumalanga Provincial Office:
Northern Cape:
North West Office:
Western Cape Provincial Office:
Fred Sauls
Hlalele Molotsi (Acting)
Prince Kekana
Winnie Everett (Acting)
Eugene van Zuydam
Piet Shai
Leslie Ntuli
Carmen Ward
Elias Hlongwane
Ronald Bernickow (Acting)
(d) The structure of the CCMA
The CCMA consists of a national office situated in Gauteng, and nine provincial offices. Each provincial office has a
Convening Senior Commissioner responsible for the overall functioning of the Province and a RegistrarlOperations
manager overseeing support functions. Each province also has commissioners responsible for the conciliation and
arbitration of disputes.
2. Contact Details [Section 14 (I)(b)]
Head Office
lnformation Officer: General Manager: Operations
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag X94, Marshalltown, 2107
Telephone: (01 1) 377 6650
Fax: (01 1) 834 7351
Website: www.ccma.org.za
E-Mail: ho@ccma.orq.za
Provincial Information Officers
Eastern Cape
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Eastern Cape
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Free State
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Northern Cape
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Port Elizabeth: Convening Senior Commissioner
CCMA House, 107 Govan Mbeki Avenue, Port Elizabeth, 6001
Private Bag ~22500, Port Elizabeth, 6000
(041 ) 505 4300
(041) 586 441 014585
pe@ccma.ors.za
East London: Convening Senior Commissioner
Cnr Church & Oxford Street, East London, 5201
Private Bag x9068, East London, 5201
(043) 743 0826
(043) 743 081 0
pe@ccma.ors.za
Convening Senior Commissioner
NBS Building, Cnr Elizabeth and Westburger Street, Bloemfontein, 9300
Private Bag ~20705, Bloemfontein, 9300
(051) 505 4400
(051) 448 446819
blm@ccma.orq.za
Convening Senior Commissioner
CCMA House, 5-1 3 Compound Street, Kimberley, 8301
Private Bag x6100, Kimberley, 8300
(053) 831 6780
(053) 831 594718
kmb@ccma.org.za
8 No. 31251 GOVERNMENT GAZElTE, 18 JULY 2008
Gauteng
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Gauteng
Physical Address.
Postal Address:
Telephone:
Fax:
E-Mail:
KwaZulu Natal
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
KwaZulu Natal
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
KwaZulu Natal
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Limpopo
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Mpumalanga
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
North West
Physical Address:
Postal Address:
Telephone:
Fax:
E-Mail:
Western Cape
Physical Address:
Postal Address
Telephone:
Fax:
E-Mail:
CCMA Manual: PAlA -Operations 8 Information - July 2008
Johannesburg: Convening Senior Commissioner
127 Fox street, Johannesburg, 2001
Private Bag x96, Marshalltown, 2107
(01 1 ) 220 5000
(01 1) 220 510112/3/4
qautenq@ccma.orq.za
Pretoria: Convening Senior Commissioner
Metro Park Building, 351 Schoeman Street, Pretoria, 0001
Private Bag x i 76, Pretoria, 0001
(01 2) 392 9700
(01 2) 392 9701 I2
pta@ccma.orq.za
Durban: Convening Senior Commissioner
Embassy Building, 61h & 71h Floors, 199 Smith Street, Durban, 4001
Private Bag ~54363, Durban, 4000
(031) 362-2300
(031) 368 738717407
kzn@ccma.orq.za
Pietermaritzburg: Convening Senior Commissioner
3rd Floor Gallwey House Gallwey Lane, Pietermaritzburg, 3201
PO Box 72, Pietermaritzburg, 3200
(033) 345 9271149
(033) 345 9790
kzn@ccma.orq.za
Richard's Bay: Convening Senior Commissioner
Suit 15, I s 1 Floor, Promenade Building, Cnr Tassel Berry & Lira Link Street, Richards Bay
Private Bag ~1026 , Richard's Bay, 3900
(035) 789 035711 41 5
(035) 789 7148
kzn@ccma.orq.za
Convening Senior Commissioner
CCMA House, 104 Hans van Rensburg Street, Polokwane, 0699
Private Bag x9512, Polokwane, 0700
(01 5) 297 501 0
(015) 297 1649
ptb(?ccma.orq.za
Convening Senior Commissioner
Diedericks Street, Witbank, 1035
Private Bag x7290, Witbank, 1035
(01 3) 656 2800
(013) 656 288516
wtb@ccma.orq.za
Convening Senior Commissioners
CCMA House, 47-51 Siddle Street, Klerksdorp, 2570
Private Bag x5004, Klerksdorp, 2571
(01 8) 464 0700
(01 8) 462 41 2614053
kdp@ccma.orq.za
Convening Senior Commissioner
CCMA House, 78 Darling Street, Cape Town, 8001
Private Bag ~9167, Cape Town, 8000
(021) 469- 01 11
(021 ) 465-71 9317,465 71 871465 5006
ctn@ccma.orq.za
STAATSKOERANT, 18 JULIE 2008 No. 31251 9
CCMA Manual: PAlA -Operations 8 Informalion - July 2008
3. Access records held bv the CCMA [Section 14 (l)(d)]
(a) Automatic disclosures [section 14(l)(e)]
National Head Office
Operations and lnformation Department
All policies and standard operating procedures
Research Unit:
lnformation sheets
CCMA Arbitration awards
Selected Labour Court Judgments
CCMAIL
Codes of Good Practice
Frequently Asked Questions
Research documents
CCMA Rules
Contact details for labour related institutions
Selected Labour Court summaries
Selected CCMA Arbitration award summaries
Selected judgments of other dispute resolution forums
Library:
The public is allowed to utilise the library but cannot take books on loan. The following resources are
available from the CCMA library:
Books
Journals
Call Centre Unit:
Dispute referral forms
lnforrnation Sheets
Contact details of labour related institutions
Contact details of bargaining councils
lnformation on the status of case-related queries
Arbitration awards and rulings
lnforrnation on substantive issues based on the Labour Relations Act, Basic Conditions of
Employment Act and Employment Equity Act.
Internal Audit
Audit reports
Education, Training and Development Department - All ETD policies and standard operating procedures
Finance Department
All financial policies and standard operating procedures
Annual financial statements
Administration Department
All Administration policies and standard operating procedures
Human Resources Department
All Human Resources policies and standard operating procedures
lnforrnation Technology
All IT polices and standard operating procedures
Minutes
Project Status
Strategic planning
Security Standards
IT Infrastructure (LANWAN)
Software matrix
Software version
10 No. 31251 GOVERNMENT GAZElTE, 18 JULY 2008
CCMA Manual: PAlA - operations 8 lnformation - July 2008
Backup selections and strategies
Dispute Management Department
Best Practice Manuals
Institution Building Department
List of bargaining councils and accredited agencies
Provincial Offices
All policies and procedures as indicated above
All referral forms
lnformation sheets
(b) Records that may be requested [section 14(l)(d)]
Description of the subjects and categories for records held by the CCMA:
Operations and lnformation Department
Contracts with publishing companies
Legal lnformation network
Van Zyl Rudd
Industrial Relations network
Buttenvorths on line
Butterworths CDs
Juta intranet
Monthly and annual reports
Finance Department
Asset Register
Monthly financial statement
Budgets
Strategic plans
Finance statistics
MTEF submissions
Administration Department
Vendors
Tenders
Rental agreements
Lease agreements
Human Resources Department
Employment records
Training manuals
Salary structures
Employment Equity plan
Work on the Skills Development Act
lnformation Technology Department
Reports produced requiring consolidation, for example:
IT project reports
Anti virus report service level agreement reports
Hardwarelsoftware procurement report
SLA reports- system generated
Inventory reports
Server reports - Ad hoc reports (any information required from the any of the databases can be extracted
using Crystal report or queries on request)
Dispute Management Department
Training Manuals
STAATSKOERANT, 18 JULIE 2008 No. 31251 11
CCMA Manual: PAlA -Operations 8 Informalion - July 2008
lnstitution Building Department
Information on payouts to bargaining councils
Accreditation documents
Collective agreements between Bargaining Councils
Private agency applications
lnstitution building reports
Provincial requests
Case files
Provincial staff meeting minutes
Provincial commissioner meetings minutes
Statistics on settlement rates
Case load by province
Disputes by sector
Awards
(c) The request procedures
A requester must be given access to records of a public body if the requester complies with the following:
The requester complies with all the procedural requirements in the Act relating to the request for
access to that record, and
Access to that record is not refused on any ground of refusal mentioned in the Act.
Nature of the request
A requester must use the form that has been printed in the Government Gazette [Govt. Notice R18715 February 20021 (Form A).
The requester must also indicate if the request is for a copy of the record or if the requester wants to
come in and look at the record at the offices of the public body. Alternatively if the record is not a
document it can then be viewed in the requested form, where possible [s 29(2)].
If a person asks for access in a particular form then the requester should get access in the manner
he1 she has asked for. This is unless doing so would interfere unreasonably with the running of the
public body concerned, or damage the record, or infringe a copyright not owned by the state. If for
practical reasons access cannot be given in the required form but in an alternate manner, then the
fee must be calculated according to the way that the requester first asked for it [s 29(3) and (411.
If, in addition to a written reply to their request for the record, the requester wants to be told about the
decision in any other way, e.g. telephone, this must be indicated [s 18(2)(e)].
If a requester is asking for the information on behalf of somebody else, the capacity in which the
request is being made should be indicated [s 18(2)(9].
If a requester is unable to read or write, or has a disability, then they can make the request for the
record orally. The information officer must then fill in the form on behalf of such a requester and give
them a copy [s 18(3)].
There are two types of fees required to be paid in terms of the Act, being the request fee and the access fee s22:
A requester who seeks access to a record containing personal information about that requester is not
required to pay the request fee. Every other requester, who is not a personal requester, must pay the
required request fee:
The information officer must notify the requester (other than a personal requester) by notice, requiring
the requester to pay the prescribed fee (if any) before further processing the request.
The request fee payable to public bodies is R35. The requester may lodge an internal appeal, where
appropriate, or an application to the court against the tender or payment of the request fee.
12 No. 31251 GOVERNMENT GAZElTE, 18 JULY 2008
CCMA Manual: PAlA - Operations 8 Information - July 2008
- After the information officer has made a decision on the request the requester must be notified of
such a decision in the way in which the requester wanted to be notified in.
If the request is granted then a further access fee must be paid for the search, preparation, and
reproduction and for any time that has exceeded the prescribed hours to search and prepare the
record for disclosure.
4. Services available [Section 14(1)(1)]
(a) Nature of the services
The services of the CCMA are schematically depicted in the diagram on the following page.
STAATSKOERANT, 18 JULIE 2008 No. 31251 13
SERVICES THAT THE CCMA PROVIDES TO THE PUBLIC
MEDIATION
DEPARTMENT
Commissioners
Conciliations
Arbitrations
Facilitations
Pre-Dismissal
arbitrations
ConIArb
processes
DISPUTE MANAGEMENT
DEPARTMENT
Workshops on
appropriate
workplace
procedures
Effective workplace,
trade union,
employer and
CCMA case
screening training
CCMA Best Practice
training and
guidelines
National and
provincial
stakeholder
discussion forums - Research and
information on
dispute resolution
trends
Research Unit
Arbitration awards and
selected Labour Court
judgements
D Research publications
b CCMAiI, information
sheets, FAQs, etc
-ibrary Unit
Labour related
publications and
journals
Access to electronic
libraries
. -- -
INSTITUTION BUILDING
DEPARTMENT
Accreditation and
subsidisation of
bargaining councils
and private agencies
Training, facilitation
and monitoring of
bargaining councils
and private agencies
Supervising of ballots
for unions and
employer organisations
Demarcation disputes
Establishment of
workplace forums
OPERATIONS &
INFORMATION
DEPARTMENT
Call Centre Unit
Client services
Case Management
Unit
User support and
client services
Case Management Departments in all nine Provinces
Assisting the public with labour related information
14 No. 31251 GOVERNMENT GAZElTE, 18 JULY 2008
CCMA Manual: PAlA - Operalions & Information - July 2008
(b) How to gain access to these services
To gain access to the above services at the CCMA, requests must be made to the relevant department as
indicated below: Refer to contact details [Section 14(l)(b)] for details related referring to the CCMA's
provincial offices.
CCMA Call Centre
Sandra Mathebula - Call Centre Manager
E-Mail: sandram@ccma.or~.za
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag x94, Marshalltown, 21 07
Telephone: 0861 16 16 16
Fax: (01 1) 834 7351
Legal &Arbitration
Eugene van Zuydam - National Senior Commissioner
E-Mail: euqenevz@ccrna.or~.za
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag x94, Marshalltown, 2107
Telephone: (01 1 ) 377 6650
Fax: (01 1 ) 834 7351
Dispute Management Department
Jeremy Daphne - National Senior Commissioner
E-Mail: jeremvd@ccma.or~.za
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag x94, Marshalltown, 21 07
Telephone: (01 1) 377 6650
Fax: (01 1) 834 7351
Mediation Department
Afzul Soobedaar - National Senior Commissioner
E-Mail: afzuls@ccma.orq.za
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag x94, Marshalltown, 2107
Telephone: (01 1) 377 6650
Fax: (01 1) 834 7351
Operations Department
Nersan Govender & Ronald Bernickow - Operations Managers
E-Mail: nersanq@ccma.or~.za I ronaldb@ccma.org.za
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag X94, Marshalltown, 2107
Telephone: (01 1) 377 6650
Fax: (01 1) 834 7351
Corporate Services Department
Jenny Lang - Corporate Services Manager
E-Mail: jennyl@ccma.org.za
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag x94, Marshalltown, 2107
Telephone: (01 1) 377 6650
Fax: (01 1) 834 7351
Finance Department
Obed Sekgololo - Chief Financial Officer
E-Mail: obeds@ccma.org.za
Physical Address: CCMA House, 28 Harrison Street, Johannesburg, 2001
Postal Address: Private Bag x94, Marshalltown, 21 07
Telephone: (01 1) 377 6650
Fax: (011) 834 7351
STAATSKOERANT, 1 8 JULIE 2008 No. 31251 15
CCMA Manual: PAlA - operations & Information - July 2008
Arranqement allowinq for public participation [Section 14(1)(g)]
If members of the public have any queries or concerns regarding the CCMA and would like to participate in the
formulation of policy, they would have to apply through the Director or contact any member of the social partners
under whose constituency such member belongs to. For example, if the member of the public were a unionist, that
person would have to refer the matter to the constituency that represents labour.
The remedies available if the provisions of this Act are not complied with [Section 14(l)(h)]
The requester can lodge an internal appeal with the Director of the CCMA (Information Officer). The requester can
lodge an appeal related to:
A decision not to grant access to a record;
The fee charged; - A decision to extend the time period to deal with the request; or
The body refusing to give the requester the record in the form he or she asked for.
The procedure is as follows:
The requester would be required to complete the relevant appeal form C, within 60 days.
After completing the form, the requester must send the form to the information officer.
A requester may request to be informed of the outcome of the appeal in any manner other than a written
reply, for example, by e-mail or telephone.
* The person appealing must supply their contact details and may also be required to pay an appeal fee. (The
fee is not payable when not asking for private information, the current fee is currently R35 for public bodies)
The information officer must respond to the request within 10 working days and if the request was refused the
information officer must give reasons for refusing in terms of the Act.
Other information as prescribed in terms of the Act [Section 14(1)(1)]
There is currently no information available from the Minister of Justice and Constitutional Development in terms of
Section 92 to be placed here.
Updating of the manual [Section 14(2)]
A public body must, if necessary, update and publish its manual referred to in subsection (1) of Section 14, at
intewals of not more than a year.
Availability of the manual [Section 14(3)]
Regulation No. R 187 of 15 February 2002 prescribes, in Section 4(1) that the manual of a public body must be made
available in the following manner:
A copy in each of the three official languages must be made available to every place of legal deposit as
defined in Section 6 of the Legal Deposits Act, 1997; the South African Human Rights Commission; and
every office of that public body.
The manual is to be published in three of the official languages in the Gazette.
The manual is to be made available on the website, if any, of the public body.
Request to the Minister of Justice and Constitutional Development for the compilation of one manual [Section
14(4)(a) and Section 14(4)(b)]
If the functions of two or more public bodies are closely connected, the Minister may, on request or of his or her own
accord, determine that the two or more bodies compile one manual only.
The public bodies in question must share the cost of the compilation and making available of such manual as the
Minister determines.
Exemption by the Minister of Justice and Constitutional Development from any provision of this section for a
determined period [Section 14(5)]
16 No. 31251
.
GOVERNMENT GAZETTE, 18 JULY 2008
CCMA Manual: PAlA -Operations 8 Informalion - July 2008
For security, administrative or financial reasons, the Minister may, on request or of his or her own accord, by notice in
the Gazeffe, exempt any public body or category of public bodies from any provision of this section for such period as
the Minister deems fit.
STAATSKOERANT, 18 JULIE 2008 No. 31251 17
CCMA Manual: PAlA -Operations & Information - July 2008
6. PRESCRIBED FEES FOR PUBLIC BODIES
PART II OF NOTICE 187 IN THE GOVERNMENT GAZE'ITE ON THE 15 FEBRUARY 2002
FEES IN RESPECT OF PUBLIC BODIES
1. The fee for a copy of the manual as contemplated in regulation 5(c) is RO, 60 for every photocopy of an A4-size page
or part thereof.
2. The fees for reproduction referred to in regulation 7(la-e) and 7(3)(1a-e) are as follows:
3. The request fee payable by every requester, other than a personal requester, referred to in regulation 7(2) is R35,OO.
Type of copy requested
For every photocopy of an A4-size page or part thereof
For every printed copy of an A4-size page or part thereof held on a computer or in
electronic or machine-readable form
For a copy in a computer-readable form on Stiffy disc
For a copy in a computer-readable form on Compact disc
For a transcription of visual images, for an A4-size page or part thereof
For a copy of visual images
For transcription of an audio record, for an A4-size page or part thereof
For a cow of an audio record
4. The access fees payable by a requester referred to in regulation 7(3)(1) (f) are as follows:
Fees
R0,60
RO, 40
R5,00
R40,OO
R22,OO
R60,OO
R12,OO
R17.00
To search for and prepare the record for disclosure, R15, 00 for each hour or part of an hour, excluding the
first hour, reasonably required for such search and preparation.
5. For purposes of section 22(2) of the Act, the following applies:
Six hours as the hours to be exceeded before a deposit is payable; and
One third of the access fee is payable as a deposit by the requester.
6. The actual postage is payable when a copy of a record must be posted to a requester.
18 No. 31251 GOVERNMENT GAZElTE, 18 JULY 2008
CCMA Manual: PAlA -Operations & Information - July 2008
C. PRESCRIBED FORMS FOR ACCESS TO A RECORD OF A PUBUC BODY
ANNEXURE B OF NOTICE 187 IN THE GOVERNMENT GAZEl lE ON THE 15 FEBRUARY 2002
FORM A
REQUEST FOR ACCESS TO RECORD OF PUBUC BODY
[Section 18(1) of the Promotion of Access to lnformation Act, 2000 (Act No. 2 of 2000)l
[Regulation 21
A. PARTICULARS OF PUBUC BODY
The Information Officer I Deputy Information Officer: .................................................................................................................
B. PARTICULARS OF PERSON REQUESTING ACCESS TO THE RECORD
(a) The particulars of the person who requests access to the record must be recorded below.
(b) Furnish an address andlor fax number in the Republic to which the information must be sent.
( I ) Proof of the capacily in which the request is made, if applicable, must be attached.
Full names and surname: ...........................................................................................................................................................
Identity number: ..........................................................................................................................................................................
........................................................................................................................................................................... Postal address:
Fax number: ...............................................................................................................................................................................
.................................................................................................................................................................... Telephone number:
E-Mail address: ...........................................................................................................................................................................
Capacity in which request is made when made on behalf of another person: ...........................................................................
C. PARTICULARS OF PERSON ON WHOSE BEHALF REQUEST IS MADE
This section must be completed only if a request for information is made on behalf of another person.
Full names and surname: ...........................................................................................................................................................
Identity number: ..........................................................................................................................................................................
STAATSKOERANT, 18 JULIE 2008 No. 31251 19
CCMA Manual: PAlA -Operations & Information - July 2008
PARTICULARS OF RECORD
(a) Provide full particulars of the record to which access is requested, including the reference number if that is known to
you, to enable the record to be located.
(b) If the provided space is inadequate, please continue on a separate folio and attach it to this form. The requester
must sign all the additional folios.
Description of record or relevant part of the record: ...................................................................................................................
Reference number (if available): ................................................................................................................................................
Any further particulars of record: ................................................................................................................................................
E. FEES
(a) A request for access to a record, other than a record containing personal information about yourself, will be
processed only after a request fee has been paid.
(b) You will be notified of the amount required to be paid as the request fee.
(c) The fee payable for access to a record depends on the form in which access is required and the reasonable time
required to search for and prepare a record.
(d) If you qualify for exemption of the payment of any fee, please state the reason therefor.
Reason for exemption from payment of fees: .............................................................................................................................
F. FORM OF ACCESS TO RECORD
If you are prevented by a disability to read, view or listen to the record in the form of access provided for in I - 4 hereunder,
state your disability and indicate in which form the record is required.
. .
Disabhty: ....................................................................................................................................................................................
Form in which record is required: ...............................................................................................................................................
*Mark the appropriate box with an X:
(a) Your indication as to the required form of access depends on the form in which the record is available.
(b) Access in the form requested may be refused in certain circumstances. In such a case you will be informed if access
will be granted in another form.
(c) The fee payable for access to the record, if any, will be determined partly by the form in which access is requested.
1. If the record is in written or printed form:
copy of record*
inspection of record*
2. If record consists of visual images:
This includes photographs, slides, video recordings, computer-generated images, sketches, etc.
view the images*
copy of the images*
transcription of the images*
3. If record consists of recorded words or information which can be reproduced in sound:
listen to the soundtrack (audio cassette)*
transcription of soundtrack (written or printed document)*
20 No. 31251 GOVERNMENT GAZElTE, 18 JULY 2008
CCMA Manual: PAlA - Operations 8 Informalion - July 2008
4. If record is held on computer or in an electronic or machine-readable form:
printed copy of record*
5 printed copy of information derived from the record*
copy in computer-readable form (stiffy or compact disc)*
If you requested a copy or transcription of a record (above), do you wish the copy or transcription to be posted to you. A
postal fee is payable.
5 Yes
5 No
Note that if the record is not available in the language you prefer, access may be granted in the language in which the record
is available
In which language would you prefer the record? ........................................................................................................................
6. NOTICE OF DECISION REGARDING REQUEST FOR ACCESS
You will be notified in writing whether your request has been approved /denied. If you wish to be informed thereof in another
manner, please specify the manner and provide the necessary particulars to enable compliance with your request.
How would you prefer to be informed of the decision regarding your request for access to the record: ....................................
Signed on this day of ..............................................................................................................................................................................
SIGNATURE OF REQUESTER / PERSON ON WHOSE BEHALF REQUEST IS MADE .....................................................................

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