A Brief Guide To ASAHI Net's Services The ASAHI Net Web Site Http://asahi-net.jp/en/ The ASAHI Net Server Address Chart

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BG16thNovember2012 1 Copyright © 2012 ASAHI Net, Inc.
Thank you for joining ASAHI Net. We hope you
find this brief guide to our services useful.
It should supplement the other information you
find in your ASAHI Net User ID package.
ASAHI Net is progressively modifying and
improving its service, so we suggest you take a
look at our Web site from time to time and keep
yourself in tune with what we offer.
ASAHI Net English Support Team
Contents of this Brief Guide
The ASAHI Net Web Site——————————————————————————————————1
The ASAHI Net Server Address Chart ———————————————1
NTT's FLET'S ADSL Services———————————————————————————2
NTT’s B FLET’S and FLET’S Hikari Services——————3
Neo-Discount ADSL Services———————————————————————————4
ASAHI Mobile WiMAX Service——————————————————————————5
Neo-Discount Mobile Service———————————————————————————5
au Hikari Home Giga and Mansion Services ——————6
Dial-up Service / NTT’s FLET’S ISDN Service—————7
Email—————————————————————————————————————————————————————————————8
Fax Problem Sheet —————————————————————————————————————————9
Fax Change Sheet ———————————————————————————————————————— 10
A Brief Guide to
ASAHI Net's Services
The ASAHI Net Web Site http://asahi-net.jp/en/
The ASAHI Net English language Web site address is: http://asahi-net.jp/en/
We recommend you place the address in your Web browser's Favorites (Internet Explorer) or Bookmarks (Firefox, Chrome) so
that you can find it easily when you need to. Much more detail about our services is available on our Web site.
The ASAHI Net Server Address Chart
The following is a list of the main server addresses that members may need to enter into their software to use our services.
ASAHI Net Services Server Names And Port Numbers
DNS Set to “Automatic” Only if essential, use:
Primary 202.224.32.1
Secondary 202.224.32.2
Mail Servers Server Ports Conditions
Incoming Mail (POP3) pop.asahi-net.or.jp 110
995 POP over SSL/TLS
APOP/POP Authentication
Outgoing Mail (SMTP) mail.asahi-net.or.jp 465 SMTP over
SSL/TLS
587 Submission Port
SMTP Authentication
mails.asahi-net.or.jp
(for the Virus Check service)
465 SMTP over
SSL/TLS
587 Submission Port
SMTP Authentication
Mailing List ml.asahi-net.or.jp
WWW http://asahi-net.jp/en/ 443/80
https://bbb.asahi-net.or.jp/en/ 443 SSL Account maintenance /
Web Mail http://bbb.asahi-net.or.jp/en/ 80 Non-SSL
netftp.asahi-net.or.jp Individual
homepage service
FTP
netftp.mmjp.or.jp
21
Virtual Domain
/MMJP service
NTP Server ntp.asahi-net.or.jp 123
BG16thNovember2012 2 Copyright © 2012 ASAHI Net, Inc.
✓Important Points
Can’t connect (e.g. getting a 691 error message)?
The most common cause is not adding the “@atson.net”
suffix to your ASAHI Net User ID for the User Name
setting. See section 3. Basic settings on this page.
Can’t see some or all Web pages?
See our FAQ pages for suggestions, or contact ASAHI Net.
One possible cause is if you are using a router that has not
been supplied by NTT; you may need to change its MTU
setting to 1454 to make it compatible with NTT’s network.
FAQ: https://asahi-net.jp/en/support/qa/
Also want to make dial-up connections?
Dial-up connections to our access points in Japan are
possible, even at the same time as you are connected to a
FLET’S ADSL service. But be warned that your monthly
dial-up time is dictated by the amount of hours set on the
ASAHI Net pricing Plan you are using: take care not to
exceed it or excess usage charges will be billed.
Dual FLET’S service connections are not possible.
Simultaneous connection with your ASAHI Net User ID to
two FLET’S services is not possible.
Moving?
Inform NTT as soon as possible. You may be able to move
your NTT FLET’S ADSL/FLET’S Entry contract to your
new address. Call NTT in English on 0120-364463 (NTT
East), 0120-064337 (NTT West).
Want a Fixed IP address?
Apply for ASAHI Net’s Fixed IP Address option:
https://asahi-net.jp/en/service/fixedip/
NTT's FLET'S ADSL Services
✓FLETS ADSL. Fixed-fee always-on ADSL connection. Up to 47Mbps.
✓FLETS ADSL Entry. Fixed-fee always-on ADSL connection. Up to 1Mbps.
Both services are best effort services; actual speeds are dependent on factors such as line
conditions, Internet congestion, etc. There is no guarantee of actual speeds that will be achieved
through use of these services.
Requirements for FLET'S ADSL
1. Visit https://asahi-net.jp/en/service/fletsadsl/ and read about the service.
2. Enter into a contract with NTT for their FLET’S ADSL service.
3. Make sure you have applied to use ASAHI Net’s FLET’S ADSL Course before NTT open their service on your line.
Check via this URL: https://asahi-net.jp/en/support/account/0004.html
Enter your ASAHI Net User ID and password to access the option, then follow the on-screen instructions.
4. Configure your computer to connect to NTT’s FLET’S ADSL service (see Connecting below).
Requirements for FLET’S ADSL Entry (1M)
1. Visit https://asahi-net.jp/en/service/bbentry/ and read about the service.
2. Enter into a contract with NTT for their FLET’S ADSL Entry service.
3. Make sure you have applied to use ASAHI Net’s BB Entry Course before NTT open their service on your line.
Check via this URL: https://asahi-net.jp/en/support/account/0004.html
Enter your ASAHI Net User ID and password to access the option, then follow the on-screen instructions.
4. Configure your computer to connect to NTT’s FLET’S ADSL Entry service.
Connecting
Instructions in English are available on our Web page.
http://asahi-net.jp/en/support/guide/
1. Received a VoIP router-type ADSL modem?
Example VoIP ADSL modems are: MNV, SVII and NVIII.
These modems have a "V" for "VoIP" in their model name
and a "VoIP" lamp. Follow the instructions supplied with
the modem to configure it for FLET’S ADSL connection.
2. Received a bridge-type ADSL modem?
Example ADSL modems are: MNII, MNIII, N, NII and S.
You’ll need to setup PPPoE software in your computer.
Using Windows XP / Vista / 7 or MacOSX?
These operating systems have PPPoE software installed.
You should not install NTT’s Japanese FLET’S Connection
Tool - instead configure XP, Vista, 7 or OSX to make a
Broadband PPPoE connection.
3. Basic settings
User name ASAHI Net User ID@atson.net
Password ASAHI Net password
DNS Set to “Automatic”
Authentication FLET’S ADSL
FLET’S ADSL Entry
PAP
CHAP
4. Example configuration
(Windows XP PPPoE with bridge-type modem)
From XP’s Start menu, select Connect To then Show all
connections. In the Network Connections window, click the
Create a new connection link. In the New Connection
Wizard, click Next, select Connect to the Internet, click
Next, select Set up my connection manually, click Next,
select Connect using a broadband connection that
requires a user name and password, click Next, type
“ASAHI Net” in the ISP Name box, click Next, enter your
ASAHI Net User name and password in the boxes provided,
click Next, click Finish. When the Connect window opens,
click the Connect button.
For more information about these services, visit:
ASAHI Net’s FLET'S ADSL page. https://asahi-net.jp/en/service/fletsadsl/
ASAHI Net’s BB Entry page. https://asahi-net.jp/en/service/bbentry/
BG16thNovember2012 3 Copyright © 2012 ASAHI Net, Inc.
✓Important Points
Can’t connect (e.g. getting a 691 error message)?
The most common cause is not adding the “@atson.net”
suffix to your ASAHI Net User ID for the User Name
setting. See section 3. Basic settings on this page.
Can’t see some or all Web pages?
See our FAQ pages for suggestions, or contact ASAHI Net.
One possible cause is if you are using a router that has not
been supplied by NTT; you may need to change its MTU
setting to 1454 to make it compatible with NTT’s network.
FAQ: https://asahi-net.jp/en/support/qa/
Don’t know your NTT Customer ID?
If using NTT West’s FLET’S Hikari Premium service you’ll
need the Customer ID to configure the NTT CTU device.
Please contact NTT West in English on 0120-064337.
Dual FLET’S service connections are not possible.
Simultaneous connection with your ASAHI Net User ID to
two FLET’S services is not possible.
Moving?
Inform NTT as soon as possible. You may be able to move
your NTT B FLET’S/ FLET’S Hikari contract to your new
address. Call NTT in English on 0120-364463 (NTT East),
0120-064337 (NTT West).
Want a Fixed IP address?
Apply for ASAHI Net’s Fixed IP Address option:
https://asahi-net.jp/en/service/fixedip/
Need an IP-Phone service?
NTT’s Hikari Denwa IP-Phone service is compatible with
the B FLET’S and FLET’S Hikari services. Visit our Web
page to find out more about the Hikari Denwa service:
https://asahi-net.jp/en/service/hikaridenwa/
Need a TV service?
If you have a NTT B FLET’S or FLET’S Hikari line you
may be able to apply for the Hikari TV for ASAHI Net
service. Visit our Web page to find out more about the Hikari
TV for ASAHI Net service:
http://asahi-net.jp/en/service/hikaritv/
NTT's B FLET'S and FLET’S Hikari Services
✓B FLETS. Fixed-fee always-on fiber-optic connection. Up to 100Mbps.
✓FLETS Hikari. Fixed-fee always-on fiber-optic connection. Up to 200Mbps.
Both services are best effort services; actual speeds are dependent on factors such as line
conditions, Internet congestion, etc. There is no guarantee of actual speeds that will be achieved
through use of these services.
Requirements for these services
1. Visit our Web page and read about the service you want. It is possible to order the NTT service through ASAHI Net as part
of our FTTH with FLET’S service and have ASAHI Net charge you for our service (NTT will bill you their charges).
2. Request NTT open their B FLET’S, FLET’S Hikari Premium, FLET’S Hikari Next or FLET’S Hikari Light service.
3. Configure your computer to connect to NTT’s B FLET’S, FLET’S Hikari Premium, FLET’S Hikari Next or FLET’S
Hikari Light service. NTT’s instructions are in Japanese; ASAHI Net has some instructions in English on our Web page.
Connecting
Instructions in English are available on our Web page.
http://asahi-net.jp/en/support/guide/
1. Had B FLET’S or FLET’S Hikari opened?
Connect your computer with a length of Ethernet cable to
the device that NTT has installed for you (media converter,
VDSL modem, etc.) and then make a PPPoE connection.
If the device is a router you may configure it with your
ASAHI Net User Name and Password to make the Internet
connection instead of making the configuration in your
computer. If the device is not a router, you’ll need to
configure the PPPoE software in your computer.
Using Windows XP / Vista / 7 or MacOSX?
These operating systems have PPPoE software installed. Do
not install NTT’s Japanese software - instead configure XP,
Vista, 7 or OSX to make a Broadband PPPoE connection.
2. Had FLET’S Hikari Premium opened?
Connect your computer with a length of Ethernet cable to
the CTU device that NTT has installed for you and then
configure the CTU device with your ASAHI Net User name
and password so that it connects to the Internet. To log into
the CTU device you will need the Customer ID and Access
Password supplied by NTT. After you log into the CTU,
enter your ASAHI Net User name and password.
3. Basic settings
User name ASAHI Net User ID@atson.net
Password ASAHI Net password
DNS Set to “Automatic”
Authentication B FLET’S
FLET’S Hikari Premium
FLET’S Hikari Next
FLET’S Hikari Light
PAP
CHAP
CHAP
CHAP
4. Example configuration (not for Hikari Premium)
(Windows XP PPPoE with B FLET’S VDSL modem)
From XP’s Start menu, select Connect To then Show all
connections. In the Network Connections window, click the
Create a new connection link. In the New Connection
Wizard, click Next, select Connect to the Internet, click
Next, select Set up my connection manually, click Next,
select Connect using a broadband connection that
requires a user name and password, click Next, type
“ASAHI Net” in the ISP Name box, click Next, enter your
ASAHI Net User name and password in the boxes provided,
click Next, click Finish. The Connect window will open;
click the Connect button.
For more information about these services, visit:
ASAHI Net FTTH Connection page. https://asahi-net.jp/en/service/ftth.html
BG16thNovember2012 4 Copyright © 2012 ASAHI Net, Inc.
✓Important Points
Application.
Always check your email for any contact from your ADSL
provider or from ASAHI Net regarding your application.
Supply your mobile phone number as your contact number so
that NTT or the ADSL company can contact you easily.
Correspondence.
All correspondence between the ADSL provider and you will
be in Japanese. Please read that sentence again!
Can’t connect?
Check the settings below have been made. Check the ADSL
provider has opened the service. Check the ADSL modem
setup guide’s troubleshooting section. Contact ASAHI Net.
Can connect, but only sometimes and/or get
disconnected frequently?
ADSL data is provided on your analog phone line, and is
therefore sensitive to poor line quality, noise on the line, etc.
Make sure you are using the correct wall jack, and have
nothing plugged into other wall jacks. Contact ASAHI Net if
the problem persists.
Moving?
If changing address, inform ASAHI Net as quickly as
possible. Your ADSL service will have to be cancelled and a
new ADSL application made for your new address. There is
no need to cancel your ASAHI Net membership.
Neo-Discount ADSL Services
✓Neo-Discount ADSL 12M. Fixed-fee always-on ADSL connection. Up to 12Mbps.
✓Neo-Discount ADSL 50M. Fixed-fee always-on ADSL connection. Up to 50Mbps.
All services are best effort services, so actual speeds depend on factors such as line conditions,
Internet congestion, etc. There is no guarantee of the actual speeds that will be experienced
through use of these services.
Requirements for these ADSL services
1. Visit our Web page and find out if a Neo-Discount ADSL service is offered in your area and meets your requirements.
2. Can your computer handle an ADSL service? Your computer must have a LAN board/card installed because the ADSL
modem provided has to connect to it via a length of straight Ethernet cable.
3. Apply for the service you want via the appropriate ASAHI Net Web page for that service.
From application to opening of service
1. Application
Accurately enter your name, postal address and the name of
the owner of your telephone line. Mistakes will result in
NTT putting your application on hold until you supply
correct information.
2. NTT’s ADSL line compatibility check
This is usually carried out about one week after receipt of
your application. NTT do not visit your home to do this
check. Results are sent to you by post and email. A negative
result may mean the cancellation of your application.
3. The ADSL modem
A rental ADSL modem is provided with these ADSL
services – it is not possible to purchase the modem or to
choose to not rent the modem. The ADSL modem will be
delivered to you before the day of service opening. ADSL
modem specs are listed on the ADSL provider’s Web pages.
4. NTT’s work to open service
For Type 1 lines, NTT do work at their central office – they
do not visit your home. For Type 2 lines, NTT do work at
their central office and, on the same day, they may need to
gain access to your home to install the Type 2 line; you will
be notified by postal mail if they need access to your home.
5. ADSL setup
If you choose to setup the modem and connection yourself
(DIY), you should do so following the instructions sent to
you. If you choose to have the ADSL provider do the setup,
a representative of the ADSL provider will contact you by
telephone to arrange the date on which they will visit to do
the setup for you: an extra charge is made for this service.
6. Configuration of the ADSL modem
1. Connect a length of Ethernet cable between your computer and the ADSL modem.
2. Configure the networking side of your computer so that it recognizes the ADSL modem.
3. Open your Web browser and use it to log into the ADSL modem.
After logging into the ADSL modem, configure it with these settings.
Neo-Discount ADSL 12M and 50M (this information is in eAccess’ letter confirming the opening date of the ADSL service)
User name E-EA999X999@atson.net *
Password Do not enter a password
* This is an example of the User name. Please use the Neo-Discount ADSL User name sent to you by post from eAccess.
For more detail, please refer to the ADSL modem setup guide supplied by the ADSL provider, or visit ASAHI Net’s Web page.
http://asahi-net.jp/en/support/guide/0120.html
For more information about these services, visit:
ASAHI Net’s ADSL page. https://asahi-net.jp/en/service/adsl.html
BG16thNovember2012 5 Copyright © 2012 ASAHI Net, Inc.
✓Important Points
ASAHI Net User ID and password not required
Your ASAHI Net User ID and its password are not required
for connecting to the ASAHI Mobile WiMAX service.
Using an English-language computer/device?
The manuals supplied with the Wi-Fi router are in Japanese,
however there is no configuration required for the Wi-Fi
router. The installation of WiMAX Connection Utility
software is required with the USB device, however on setup
it is possible to choose to do the installation in English.
Are you in a WiMAX service area?
The WiMAX service covers 95% of Japan’s 12 major cities
and 99% of Japan’s 3 metropolitan areas. Please only apply
if you will use the service in a service area.
Service Area: http://clever.e-map.ne.jp/
✓Important Points
Can’t connect (e.g. getting a 691 error message)?
A possible cause is not adding the “@atson.net” suffix to
your ASAHI Net User ID for the User Name setting. See
section 1. Basic connection settings on this page.
Can’t connect (e.g. getting a 619 error message)?
Please make sure the User Name, Password and APN entries
are correct. It is also possible to get this message if
attempting to connect outside a service area.
FAQ: https://asahi-net.jp/en/support/qa/
Get disconnected after long connection periods?
To avoid network congestion, connections lasting more than
6 hours get cut off automatically.
ASAHI Mobile WiMAX Service
✓Mobile broadband connection at up to 40Mbps download. Simple configuration.
This is a best effort service. It is possible to get downloads of 40Mbps with the WiMAX service
however factors including the service area signal strength will cause actual speeds to be lower.
Requirements for this service
1. Visit ASAHI Net’s Web pages and read about the ASAHI Mobile WiMAX service.
2. Make sure the place(s) you want to use the service are in WiMAX service areas.
3. Apply for the ASAHI Mobile WiMAX service. You can choose to purchase a communications device from ASAHI Net.
4. Configure the communication device to connect to the ASAHI Mobile WiMAX service.
Connecting
Instructions in English are available on this Web page.
http://asahi-net.jp/en/support/guide/mobile/wimax/
1. Purchased device from ASAHI Net?
When making an application for ASAHI Mobile WiMAX
directly to ASAHI Net, members may choose to purchase a
data communication device from ASAHI Net. After
receiving and configuring it, connection to the Internet will
be possible.
2. Purchased device yourself?
Please refer to the documentation supplied with the device
to make a wireless connection between your computer and
the device. Use the WiMAX portal Web site (Japanese) to
apply to use the ASAHI Mobile WiMAX service.
Information required to make the WiMAX connection is
sent to the WiMAX device and the connection will be
dropped. On re-connection you will be able to use the
ASAHI Mobile WiMAX service.
Neo-Discount Mobile Service
✓Broaband mobile connection at up to 7.2Mbps.
This is a best effort service; it is possible to get the maximum 7.2Mbps however factors including
the communication environment and congestion will cause the actual speed to be lower.
Requirements for this service
1. Visit our Web page and read about the Neo-Discount Mobile service and check availability.
2. Apply for the Neo-Discount Mobile service.
3. Wait for delivery of the communication device.
4. Configure your computer to connect to the
Neo-Discount Mobile service with the communication
device. Instructions will be provided in Japanese.
Connecting
Instructions in English are available on this Web page.
http://asahi-net.jp/en/support/guide/0863.html
1. Basic connection settings.
User name ASAHI Net User ID@atson.net
Password ASAHI Net password
APN atson.net
Dial/Connect number PC Card Type: *99***2#
USB Type: *99***1#
* Please use the settings you are provided, please do not
change them.
For more information about these services, visit:
ASAHI Net’s Mobile Connection page. https://asahi-net.jp/en/service/mobile/
BG16thNovember2012 6 Copyright © 2012 ASAHI Net, Inc.
au Hikari Home Giga and Mansion Services
✓au Hikari Home Giga. Fixed-fee always-on fiber-optic connection. Up to 1Gbps.
✓au Hikari Mansion. Fixed-fee always-on fiber-optic connection. Up to 100Mbps.
Both services are best effort services; actual speeds are dependent on factors such as line
conditions, Internet congestion, etc. There is no guarantee of actual speeds.
Layout
Home Giga
Use LAN cable of the
straight type.
If not using the Phone
Portability option then
there is no need to have
modular telephone cable
connected to the Home
Gateway.
Mansion
Use LAN cable of the
straight type.
If not using the Phone
Portability option then
there is no need to have
modular telephone cable
connected to the Home
Gateway.
Requirements for these services
1. Visit our Web page, read about the au Hikari service you want and check availability.
2. Apply for the au Hikari service. If you need KDDI’s setup support “Kaketsuke” then select it on the application form.
3. Wait for the result of KDDI’s study of your application. If KDDI can offer you their service, continue to step 4.
4. KDDI will do construction work to open the au Hikari service.
5. Connect to the au Hikari service. KDDI will provide instructions in Japanese; ASAHI Net has some instructions in English
on our Web page. KDDI offer on-site setup support called “Kaketsuke”.
Connecting
More detailed instructions in English are available on our Web page: http://asahi-net.jp/en/support/guide/0845.html
1. Layout
If KDDI has not done the setup for you, connect your computer with a length of straight-type Ethernet cable to the Home
Gateway device that KDDI has provided and follow KDDI’s instructions for connecting up the equipment provided; please
refer to the layout examples above. Use LAN cable of the “straight” type.
2. Computer (client-side) configuration
To have your computer recognize it is connected to the Home Gateway (Aterm BL190HW) you will need to make sure the
computer's network settings allow an IP address to be obtained automatically.
3. Computer (client-side) IP address confirmation
You will need to make sure your computer has been assigned the correct IP address. In a normal assignment you will find an
address listed for each of the IP Address (e.g. 192.168.0.2), Subnet Mask (e.g. 255.255.255.0) and Default Gateway (e.g.
192.168.0.1) fields.
4. Confirm the connection is working
Please confirm that the Home Gateway's Internet lamp is on and green. Open a Web browser (e.g. Internet Explorer) and make
sure you can view Web pages.
For more information about au Hikari Giga and au Hikari Mansion services, visit:
ASAHI Net’s au Hikari page. https://asahi-net.jp/en/service/hikarione/
BG16thNovember2012 7 Copyright © 2012 ASAHI Net, Inc.
Dial-up Service / NTT’s FLET’S ISDN Service
What do we mean by “dial-up”?
Dial-up is when you connect your telephone line to your computer’s modem (or to a terminal adapter if using ISDN) and, just
as when you make a telephone call and dial a number, your computer’s modem or terminal adapter dials an access point
number, and connects you through to the Internet. With a 56K (V.90/K56flex) modem the maximum possible data rate is
56Kbps (kilo bits per second) and with a terminal adapter and an ISDN line the data rate is 64Kbps. ADSL and FTTH (Fiber
To The Home) are not “dial-up” services: no telephone number is dialed.
Requirements
1. A computer and a telephone line. If you have a plain old telephone line, you will need to connect the telephone line
directly to your computer’s analog modem. Some new computers come with a pre-installed internal 56K modem. If your
telephone line is an ISDN line, you will need to connect it to a terminal adapter, and also connect your computer to the
terminal adapter so that the computer can dial-up through it.
2. Configure your computer’s Internet connection software so that it tells the modem or terminal adapter to dial an access
point and give your computer a connection to the Internet.
Configuring Internet connection software
Windows XP, Windows Vista, Windows 7
Windows XP users can find a Create a new connection
wizard by opening Control Panel, then Network
Connections. Windows Vista users can find Set up a
dial-up connection from the Start menu; select Connect to,
then Set up a connection or networks. Windows 7 users can
find Set up a new connection or network from the Network
and Sharing Center.
Macintosh Mac OS X
Users of Mac OS X can open the Apple menu, choose
System Preferences, and then open Network from the
Network & Internet section.
Settings for ASAHI Net’s All-Japan and Prime access points
Do not use these access points if you have NTT’s FLET’S ISDN service – see below for the settings you need for FLET’S
ISDN. The basic settings to get your computer connected to ASAHI Net’s All-Japan and Prime access points are:
User name ASAHI Net User ID@atson.net
Password ASAHI Net password
Access Point numbers
(can be dialed from any part of Japan)
All-Japan Access Point
Prime Access Point
0570-037-001
186-0120-253531
DNS numbers Set to “Automatic”
Settings for NTT’s FLET’S ISDN access point (NTT FLET’S ISDN contract required)
Users of NTT’s FLET’S ISDN service must use NTT’s 1492 access point number and must prefix their ASAHI Net User
Name with “i.” to allow connection to NTT’s FLET’S ISDN access point:
User name * i. ASAHI Net User ID@atson.net
Password ASAHI Net password
Access Point number NTT FLET’S ISDN Access Point 1492
DNS numbers Set to “Automatic”
Use ASAHI Net’s All-Japan Access Point or the Prime Access Point?
All-Japan Access Point
You pay the dial-up telephone charge for the access point
connection to your telephone company. You will be charged
as if making a local call, regardless of which part of Japan
your computer is connecting from.
Prime Access Point
You do not pay the dial-up telephone charge for the access
point connection to your telephone company; instead you
will be charged by ASAHI Net at the rate of 8.40 yen
(including tax) per three minutes, at all times of the day,
regardless of which part of Japan your computer is
connecting from.
For more information about configuration, settings and access points, visit:
ASAHI Net’s Configuration Guide. https://asahi-net.jp/en/support/guide/
Access Points. https://asahi-net.jp/en/support/ap/
FLET’S ISDN Configuration. https://asahi-net.jp/en/support/guide/0122.html
BG16thNovember2012 8 Copyright © 2012 ASAHI Net, Inc.
Email
✓Create an ASAHI Net email address of your choice via our Web page.
✓Send and receive ASAHI Net email with email software, or with our Web Mail service.
In brief https://asahi-net.jp/en/service/mail/
ASAHI Net provides all Individual members with a mailbox and @asahinet.jp email address. In addition, members may create
an email address of their own choice (MyMail address) via our Account Maintenance Web page – as explained below, and use
email software (Outlook, Thunderbird, Mac Mail, etc) to send and receive their ASAHI Net email.
Sending and receiving email
Sending
There is basically no restriction on the amount of email that
can be sent, or the size of attachments. However, the
receiver of your email may have difficulties in receiving too
much data, so you may want to keep each attachment to less
than 1MB and compress it before sending.
Receiving
There is basically no limit to the size of your mailbox,
however excessive amounts of mail in a mailbox may result
in difficulties when downloading. There is a 180-day limit
on the keeping of mail in an ASAHI Net mailbox.
ASAHI Net MyMail address https://asahi-net.jp/en/service/mail/mymail.html
A MyMail address takes the form yourname@subdomain.email.ne.jp. You can choose whatever you like for yourname;
your first name, your last name, some combination of these, a nickname, etc. For the subdomain part, you can choose any of
255 options that include: japan, my, home, happy, office, company, etc. The email.ne.jp part is fixed and cannot be changed.
Using and configuring email software https://asahi-net.jp/en/support/guide/
Email software such as Outlook Express can be used for sending and receiving ASAHI Net email. ASAHI Net’s Internet
Software Guide offers guides to the setup of email software like Outlook Express, Thunderbird, Mac Mail, etc. For a list of
server addresses, ports and conditions please refer to The ASAHI Net Server Address Chart on page 1.
Using Web Mail https://asahi-net.jp/en/service/mail/webmail.html
You may read, write and send your ASAHI Net email from ASAHI Net’s Web page. This is useful for members using a
computer connected to another Internet connection service, for example when in an office or Internet café. You’ll need to use
your ASAHI Net User ID and password to access Web Mail. The service gives direct access to your ASAHI Net mailbox, and
so any email deleted from the Inbox is permanently purged, so please don’t delete email you want to be able to download later.
Important: log out of Web Mail after you have finished using it by clicking the “ASAHI Net Top Page (Exit BBB)” link.
A screenshot of the Web Mail interface
For more about ASAHI Net email, configuration of software, virus checking, etc., visit:
Configuration Guide. https://asahi-net.jp/en/support/guide/
BG16thNovember2012 9 Copyright © 2012 ASAHI Net, Inc.
FAX Problem Sheet Fax to 03-3569-3501
Problems relating to the Internet Date / /
Personal information you supply such as your name, telephone number and nature of your inquiry will be kept on record
so that we can handle your inquiry. We will also use the information to enable us to promptly deal with future inquiries
you may have. Your personal information is handled in accordance with our Personal Information Protection Policy.
First Last ASAHI Net User ID
Name -
Fax
Number
Telephone
Number
E-mail
Address
1. In the boxes above, enter as much of the data as you can.
2. In the boxes below, complete only those boxes appropriate to the problem.
Operating System (check one)
Windows XP Windows Vista Windows 7 Windows 8
MacOS X
Make of Computer Model of Computer
Type of Connection Service (check one or if not present enter the service name in a box)
B FLET'S FLET’S ADSL Neo-Discount ADSL
FLET’S Hikari
Next
FLET’S Hikari
Premium
au Hikari
High-Speed Mobile
(Xi & FOMA)
Neo-Discount Mobile
FLET’S Hikari
Light
WiMAX
Make/Model of Modem/Device Access Point Number Date / Time of Problem
Browser Name E-mail Software Name FTP Client Name
Error Message / Number
Your Comments
Received Processed
Please fax or post this sheet to ASAHI Net.
ASAHI Net English Customer Support
FAX : 03-3569-3501 Tel : 03-3569-3522
Asahi Bldg. 8F, Ginza 6-6-7, Chuo-ku, Tokyo 〒104-0061
Please copy this page, and then complete the copied version before sending.
BG16thNovember2012 10 Copyright © 2012 ASAHI Net, Inc.
FAX Change Sheet Fax to 03-3569-3501
Password Re-issue / Change of Address or Credit Card Date / /
This sheet has been made for use by Individual members. If you are a Business Service member, please call our office.
Complete this sheet and send it to ASAHI Net. If you require confirmation that we received this sheet, please call our office.
First Last
ASAHI Net User ID
If you don’t know it,
please write "don’t know"
Name
Date of Birth / / 19 Sex (M / F)
Address Registered
with ASAHI Net
Postal Code -
Home Phone Other Phone
Family Members only Paying member's ASAHI Net User ID -
Personal information you supply such as your name, telephone number, fax number and nature of your inquiry will be
kept on record so that we can handle your inquiry. We will also use the information to enable us to promptly deal with
future inquiries you may have. Your personal information is handled in accordance with our Personal Information
Protection Policy.
1. In the boxes above, enter all required data.
2. Check the box below for the change you require, and complete all required data.
Password Re-issue If you have forgotten your password.
We will send the new password to you by post. Note that during the period of re-issue, your existing
password will become invalid. Also, in some cases, where the information you register on this page is
different to what you previously registered with ASAHI Net, we may not be able to re-issue the password.
Change of Address Please notify us any time you change your postal address.
New
Address
Postal Code - Telephone - -
Change of Credit Card You must be the cardholder.
New Card
Please circle one
VISA UC JCB DC card Million card
AMEX Diners JACCS NICOS MasterCard
Issued By
Card Number - - -
Good thru. Month (MM) Year (YY)
Received Processed Please fax or post this sheet to ASAHI Net.
ASAHI Net English Customer Support
FAX : 03-3569-3501 Tel : 03-3569-3522
Asahi Bldg. 8F, Ginza 6-6-7, Chuo-ku, Tokyo 〒104-0061
Please copy this page, and then complete the copied version before sending.

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This website is focused on providing document in readable format, online without need to install any type of software on your computer. If you are using thin client, or are not allowed to install document reader of particular type, this application may come in hand for you. Simply upload your document, and Docureader.top will transform it into readable format in a few seconds. Why choose Docureader.top?

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